At American Awards Store, we take pride in providing high-quality products and excellent customer service. If for any reason you’re not completely satisfied with your purchase, we offer a hassle-free return policy.

Returns

We accept returns for non-customized items within 7 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received. Customized trophies and awards are not eligible for refunds or returns.

To initiate a return, please contact our customer service team and provide your order number and reason for the return. We’ll provide you with a return shipping label and instructions for sending the item back to us.

Refunds

Once we receive your returned item, we’ll inspect it to make sure it meets our return policy criteria. If it does, we’ll issue a refund to your original form of payment within 10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 5 business days of receiving the item. We’ll work with you to either replace the item or issue a refund, depending on the situation.

Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible. If your order hasn’t shipped yet, we’ll cancel it and issue a full refund. If your order has already shipped, you may still be able to return it for a refund (see above).

We’re committed to providing the best products and customer service possible. If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact us. We’re here to help!